If you are an existing patient and have a Washington University / BJC MyChart account, you can login to request an appointment. If you are a new patient or want to be seen within 24 hours, please call the office. New patients should have insurance information available when calling.
We accept most insurance plans. To find out if we accept your insurance plan, visit the Washington University Physicians website. Please have your insurance information ready at the time of visit. You can also check with your provider.
In many cases, yes. However, we are only specialty providers in some plans, so check with your insurance company. Some insurance plans allow us to provide primary care services (specialty co-pay required). The type of insurance coverage and policy is depended upon contracts between the university and the individual insurance plans.
Appointments not canceled within 24 hours of the visit will generate a late cancellation charge. Cancellations within 24 hours of the visit must be done by phone. It is the patient’s responsibility to keep their appointment. The phone reminders are provided as a courtesy only.
If you are more than 15 minutes late, you may have to reschedule. Please plan to arrive at the medical center at least 30 minutes before your scheduled appointment time to allow time for traffic and parking. New patients should arrive in the office 30 minutes before your scheduled appointment to allow time for traffic, parking, insurance verification and completion of forms. If scheduled to see another provider at the medical center, please arrange at least 60 minutes between appointments.
Co-pays are due at the time of service. If you do not have your co-pay, you may be asked to reschedule.
Please contact our billing office to make arrangements for payments due.
Needing a referral depends on your insurance provider. If you have any questions, contact your provider directly.
The frequency of visits is at the discretion of your provider and based on your medical issues.
There is a Labcorp drawing station in our office. This service is available for most insurance plans. However, your insurance plan may require you to go to another lab for the lowest cost. Please note: We can order laboratory studies at any laboratory.
Lab results are available via MyChart. If you have a Washington University / BJC MyChart account, you can login to see request of tests.
Please allow 3 to 5 business days for results to be available. Some tests take longer to process than others. If no results are available after seven days, please call the office.
No. There is no charge for transferring medical records to another provider.
Charges are up to the individual provider. You will be advised of the charge before any forms are completed. Payment is due when the forms are complete.
We do not see patients in the hospital. Patients are followed by hospitalists who are specialists in caring for hospitalized patients. We do not follow patients in extended-care facilities.
Between appointments, use MyChart for refill requests – complete the request form or call your pharmacy. (Please note: Pharmacist will contact our office). At the time of visit, please have your medications and pharmacy information available.
To request and compete refill request form via MyChart.
We do not refill prescriptions on the weekends. It is best to request refills Monday through Thursday. Check your medications to avoid problems.
Refills of certain medications may require an appointment.