To Our Patients:
Below we have provided information on expected time frames for some of our standard patient requests or procedures:
Referrals:
To prevent any delays in care or billing, please submit your referral at least seven business days before your appointment.
For Endocrinology appointments: Contact your PCP before your scheduled appointment to confirm approval of referral.
Prior Authorizations/Pre-certifications for Procedures:
Our referral specialists work diligently to have your authorization/pre-certification completed promptly. If your provider has ordered a procedure needing prior authorization/pre-certification, please allow three business days for processing. Our referral team will assist patients in the office on/the same day for urgent procedure requests by providers.
Medication refills:
Between appointments, use MyChart for refill requests – complete the request form or call your pharmacy (Please note: the pharmacist will contact our office). Please have all your medication’s names and the pharmacy information available at the time of visit.
To request and compete refill request form via MyChart.
We do not refill prescriptions on the weekends. It is best to request refills Monday through Thursday. To refill certain medications may require an appointment.
Blood work and results:
There is a LabCorp drawing station in our office. This service is available for most insurance plans. However, your insurance plan may require you to use another lab for the lowest cost. We can order laboratory studies at any laboratory.
Lab results are available via MyChart. If you have a Washington University / BJC MyChart account, you can log in to see the request for tests.
Please allow 3 to 5 business days for results to be available. Some lab tests take longer to process than others. If lab results are not available after seven days, please call the office.
Scheduled appointments:
We strive to ensure that you have ample time to discuss your health and concerns with your doctor. Please arrive 15 before the scheduled appointment. If unable to make your appointment, please contact us or access MyChart to reschedule your appointment. If you are more than 15 minutes past your scheduled time, we may ask you to reschedule. Please allow for extra travel time for traffic, parking, and possible construction surrounding our office.
Documents to be completed by your provider:
We strive to have all documents completed and available as soon as possible. Documents needing to be completed by our providers; can be dropped off, faxed, or mailed to our office. The completion of documentation will take up to 14 business days after the date received.
The following Forms/Documents do not have a processing fee:
- FMLA(patient’s condition)
- Medication Assistance
- Work Excuse Letters
- Health insurance
- Physical Exams
The following Forms/Documentation do have a processing fee of $25:
- FMLA forms for patient’s family/caregiver
- Disability (unless completed during patient visit)
- Income Protection
- Handicap/Disable applications (unless completed during patient visit),
- Assisted Living Requests